This is a translation. The German version is legally binding. Read the German original (AGB)

Terms (AGB)

Contract for online fitness coaching with Hightower Coaching, including the withdrawal notice (Widerrufsbelehrung).

1. Subject of the contract

These Terms (AGB) apply to all coaching contracts between the coach and the customer, including contracts concluded via the website. Terms of the customer that deviate from these Terms do not apply, unless the coach expressly agrees to them in text form.

The coach provides the customer with services in fitness, training, nutrition and motivation coaching, depending on the package. The aim of the coaching is to support the customer in reaching the training, fitness and health goals agreed individually with the customer.

The coach is Peter Ganz, Hightower Coaching, Kaygasse 2, 50676 Köln, email: info@coach-hightower.com, phone: +49 172 5688660, VAT ID DE365664377.

The coaching is not medical, physiotherapeutic or psychotherapeutic treatment and does not replace a medical examination, diagnosis or treatment by a doctor.

2. Coaching packages and prices

• STARTER: €49 a month, minimum term 1 month
• PERFORMANCE: €149 a month, minimum term 3 months
• ELITE: €249 a month, minimum term 6 months
• Nutrition coaching, only as an add-on to PERFORMANCE: €45 a month, no minimum term

For bookings made up to and including 31 December 2026, the launch price applies: PERFORMANCE €129 and ELITE €199 a month. The launch price applies for as long as the contract continues without interruption, including after the minimum term has ended. An agreed pause does not count as an interruption.

All prices include statutory VAT of 19%. The chosen package and the agreed monthly price are stated in the contract details.

3. Scope of services

3.1 STARTER package

• Access to the Hightower Coaching app
• Basic training plan to get started
• Nutrition guide as a PDF
• Exercise videos and exercise explanations via the app
• regular new content

The STARTER plan is designed for customers who generally want to train on their own and need professional basics and content to do so. Individual ongoing communication with the coach is not included in this package; the package provides in particular a basic plan to start with.

3.2 PERFORMANCE package

• Access to the Hightower Coaching app
• individual training plan
• individual nutrition recommendations
• 1 × weekly check-in
• personal chat support
• regular plan adjustments
• mindset and motivation coaching

The PERFORMANCE plan is for customers who want to reach their goals with individual support and a clear structure. Regular check-ins, personal support and targeted adjustments help the customer to make steady progress, stay motivated and build lasting routines for training and nutrition.

3.3 ELITE package

• 1:1 online coaching and a personal point of contact
• individual training planning
• individual nutrition planning
• weekly check-ins
• 1 × 30-minute personal coaching call per week
• regular plan adjustments
• video analysis of exercises
• priority chat support
• mindset and motivation coaching
• long-term support in pursuing goals

The ELITE plan is for customers who want to pursue their goals with maximum personal support and particularly close 1:1 guidance. Through regular exchange, individual adjustments and personal coaching calls, the customer receives intensive support along the way, with the aim of making the most of their potential, staying motivated in the long term and achieving lasting change.

3.4 Nutrition coaching (add-on to PERFORMANCE)

• Nutrition assessment at the start
• Calorie and macro targets or a nutrition plan with meals, at the customer's choice
• once a month, a review of the food log with written feedback

4. Coaching app and digital content

The coaching app is provided through the technical provider the coach uses. For the duration of the contract, the customer receives the login details needed for the booked package, or a personal account. The login details are for the customer only and must not be passed on to third parties.

The availability of the coaching app may depend on technical requirements and third-party providers. As a rule, temporary technical faults do not give rise to a claim to any particular level of technical availability.

5. Customer's duties to cooperate

The customer undertakes

• to provide the information needed for the coaching truthfully and completely,
• to report health restrictions, injuries or relevant changes,
• to complete the questionnaires and check-ins provided to the best of their knowledge,
• to provide agreed feedback and information in good time,
• to put training and nutrition recommendations into practice on their own responsibility and in line with their own physical capacity.

Delays or missing feedback may mean that plan adjustments or other support services cannot take place at the time originally planned.

The success of coaching depends largely on the customer's cooperation, follow-through and individual starting point. The coach therefore does not owe any particular weight loss, physical change, athletic performance or any other guarantee of success.

6. Health and personal responsibility

The customer confirms that they are responsible for their own participation in training and will inform the coach of any health restrictions known to them. In the case of existing or new health complaints, pain, injuries or other health problems, training must be stopped where necessary and medical advice sought. The coach does not replace a medical examination or treatment.

7. Communication and availability

Personal support takes place through the communication channels included in the booked package. The coach makes every effort to answer messages within a reasonable time and in line with the booked package.

To ensure high-quality support for all clients, spontaneous phone calls or video calls outside the agreed appointments are not part of the coaching. The ELITE package includes one personal 30-minute coaching call per week; the time of this call is agreed individually. Further coaching calls can be added flexibly. The scope and fee of further calls are agreed together in advance.

8. Appointments and video calls

Where video calls are included in the booked package, they are arranged individually. If the customer cannot attend, agreed appointments should be cancelled or moved as early as possible. The cancellation period is 24 hours. A cancellation made less than 24 hours before the appointment, or an appointment missed without prior notice, may count as having taken place, to the extent that this is legally permissible and reasonable in the specific case.

9. Fees and method of payment

The monthly fee depends on the chosen package and is stated in the contract details. Payment is made monthly in advance via the payment service provider Stripe; the first payment is due when the order is placed. For recurring payments, the customer grants the necessary payment mandate or authorises the agreed payment method.

If the customer is in default of payment, the coach is entitled to suspend further services until the outstanding amount has been paid, to the extent that this is legally permissible.

Discount codes (for example from cooperation partners, or clients' referral codes) give the percentage stated in the order off the package price for the minimum term; after that the regular package price applies. Discount codes do not apply to nutrition coaching, cannot be combined with other discounts or voucher prices, one code can be used per order, and there is no cash payment. Anyone who passes on their personal referral code gets, after the new client's first payment, the same percentage off their own running package for the new client's minimum term; all referral discounts together are at most 50%. If the new client withdraws from their contract, the referral discount ends for future payments.

10. Start of contract, minimum term and cancellation

The contract begins when the contract is concluded. The minimum term is 1 month for STARTER, 3 months for PERFORMANCE and 6 months for ELITE. A cancellation (Kündigung) takes effect at the earliest at the end of the minimum term.

After the minimum term has ended, the contract continues for an indefinite period, and either party can cancel the contract with one month's notice to the end of the current billing month. Nutrition coaching can be cancelled independently of the package with the same notice period; nutrition coaching ends at the latest when the PERFORMANCE package ends.

Notice of cancellation can be given in text form, in particular by email or via the “Cancel your contract here” button (Verträge hier kündigen) on the website. The right to extraordinary termination for good cause (außerordentliche Kündigung) remains unaffected.

After a cancellation, the coach may offer the customer a way to continue, for example a reduced price, a change of package or a pause. If the customer accepts such an offer, the conditions stated in the offer apply, including any new minimum term stated there, and the cancellation is withdrawn. If the customer does not accept the offer, the cancellation remains effective unchanged.

11. Temporary pause of the coaching

If the customer is temporarily unable to take part in the coaching because of a prolonged illness, an injury or a comparable important personal reason, a pause of limited duration can be agreed in text form after prior discussion with the coach. A pause normally lasts up to four weeks; a longer pause can be agreed together in individual cases. During an agreed pause, ongoing support is suspended. The details of how the coaching continues and of the fees are set together before the pause begins.

12. Changes to the scope of services

The coach is entitled to replace organisational processes, the software used or means of communication with equivalent alternatives, provided that this does not significantly impair the agreed service. A significant change to the agreed services requires an agreement with the customer.

13. Force majeure and temporary unavailability

If the coach is temporarily unable to provide the services because of circumstances for which the coach is not responsible, the parties will, where possible, agree in text form on a reasonable solution for continuing the coaching.

14. Technical requirements

To use the coaching app and the digital support services, the customer needs a suitable device, an adequate internet connection and, where needed for video calls, a working camera and microphone. The customer is responsible for the technical requirements on their side.

15. Rights of use and sharing of content

The training plans, nutrition recommendations, videos, documents and other content provided as part of the coaching are intended solely for the customer's personal use. Passing on, publishing, copying or commercially using this content is not permitted without the coach's prior consent.

16. Photo and video material

Using the customer's photos, videos, testimonials or other material for advertising, reference or social media purposes requires the customer's separate, voluntary consent. Such consent is not a condition for concluding or performing the contract.

17. Minimum age

Booking via the website is possible from the age of 18. Minors should contact the coach directly; a contract with a minor requires the consent of their legal representatives.

18. Conclusion of the contract via the website

The presentation of the packages on the website is not a binding offer. The customer chooses a package, enters their details and payment method, reads the contract, signs the contract electronically and submits a binding offer with the “Order with obligation to pay” button (Zahlungspflichtig bestellen). Until then, the customer can correct their entries at any time via “Change package” (Paket ändern) and the input fields. The contract is concluded as soon as the payment is confirmed; the customer then sees the order confirmation on the website and also receives the confirmation by email. If the payment is declined, no contract is concluded. The contract language is German. The contract text is stored and sent to the customer by email as a PDF after the order.

19. Early start of services

The customer can expressly request that the coach start the services before the withdrawal period (Widerrufsfrist) has ended. If the customer then withdraws, the customer owes compensation for the value of the services provided up to the withdrawal (Wertersatz). Consent to the early start is obtained separately when the order is placed.

The right of withdrawal (Widerrufsrecht) expires when the coach has provided the services in full and only began performing the services after the customer gave express consent and at the same time confirmed their awareness that they lose their right of withdrawal once the contract has been fully performed.

20. Liability

The coach is liable without limitation for damage caused by intentional or grossly negligent conduct and for damage resulting from injury to life, body or health. In all other respects, the statutory liability provisions apply. The customer is responsible for taking their own physical capacity into account and for seeking medical advice if they have health complaints.

21. Data protection

Personal data is processed in accordance with the privacy policy (Datenschutzerklärung).

22. Amendments and additions

For reasons of proof, amendments and additions to this contract should be made in text form. The customer reports changes to their contact details, in particular email address, postal address or phone number, promptly.

If a new package costs more or starts a longer minimum term, the coach sends the customer a link. The change of package only takes effect once the customer confirms the change via that link within 14 days. The coach carries out cheaper changes without a new minimum term directly and informs the customer in text form.

23. Choice of law and final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers (Verbraucher), this choice of law applies only insofar as it does not deprive the consumer of the protection of mandatory provisions of the law of the country in which the consumer has their habitual residence. If individual provisions are invalid, the remaining provisions remain valid; the statutory provisions take the place of the invalid provision.

The coach is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

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Withdrawal notice (Widerrufsbelehrung)

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (Peter Ganz, Hightower Coaching, Kaygasse 2, 50676 Köln, phone: +49 172 5688660, email: info@coach-hightower.com) of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You can use the attached model withdrawal form for this purpose, but using the form is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice that you are exercising the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. For this refund, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this refund.

If you requested that the services begin during the withdrawal period, you must pay us a reasonable amount that corresponds to the proportion of the services already provided up to the time you inform us that you are exercising the right of withdrawal with regard to this contract, compared with the total scope of the services provided for in the contract.

Model withdrawal form (Muster-Widerrufsformular)